Sunday, January 18, 2009

Just in case you snobby Americans had any unrealistic expectations

The following is the booking confirmation email I received after booking Trent and I a hostel in Hong Kong...it just cracked me up so I had to share it with you. If it helps to envision this more clearly, we paid $10 American dollars a night each, to sleep on a plank of wood behind a curtain in a room with 12 other people and 2 laundry machines.

Friendly Reminder: We ask our precious customers to read the whole passage below thoroughly so that you will solve most of the possible problems or have a clearer picture about our hostels, or even hong kong hostel-style.

1. The Hostelbookers.com company does not have the categorization-of-room-ty pe function on their website at present (they are establishing now). We can only sell our standard rooms on their website. So we fail to differentiate our deluxe rooms from other hostels.

2. Foreign customers from America and Europe easily have wrong expectation because the hostel in their country are large with a comparable low price because their country is large also.

3. As above, they always think the rooms of hostels in Hong Kong are very tiny. That's what I always observe form the reviews on the website. They think they should receive similar rooms in Hong Kong as they got in their country with the same price. They don't understand that the land in Hong Kong is among the highest in the world.

4. Customers, after traveling to the mainland China, always complain that our rooms are tiny as compared with what they get in China. They don't understand that China is a still developing country. Their land is a lot cheaper than that in Hong Kong. Though Hong Kong is returned to China, they two own two separate and different systems. This is the famous policy 'one country, two systems'.

5. Customers doesn't know that the room rates are fluctuated and decided by the market. I sometimes come across some customers asking why the room rates at certain period is a lot higher that what he got in the past. I have given up answering this kind of foolish questions (not offending).

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